Frequently asked questions when choosing IT services

IT services are the backbone of any business enterprise or corporate house. They provide a full equipped IT system for full operation of business activities. IT services help in major activities like running of internet, server maintenance, internal company communication system, upgrade and maintenance, security and prevention of data and most importantly, data backup and retrieval.It is better that they ask some basic as well as technical questions to the IT services before hiring them. This will help them to better manage the services. Some basic and commonly asked questions are listed below.1. Are your team members expert enough to understand and work on our SoftwareThe IT service team or their employees should be experts and experienced-both to understand and work on a corporate’s software system when necessary. They should be able to install or de-install or work on them in case of any issues. The support level should be strong enough that it can be solved in a day or two at the most.1. Can your team handle data recovery and data back up services?A business firm or a corporate company is majorly concerned about its big data of information and operations. Any small issue turned big, can result in major loss of data for the company, which can pose security and operational problems in future. The company should ask the IT support company, if their team can effectively manage data security and also data retrieval from software, along with data back up services. The IT support team should know this process, as that will not only help them to provide a stress free IT working services to the corporate, that will help to reduce errors. Questions should also be asked, if they only provide remote services, or if they come on call request.1. What are the service charges and how is it based on?It is very important to ask these questions to the IT services as they can overcharge for their services based on some additional services or hidden costs. It is also important to ask, if they charge any additional maintenance fees. Some IT service charge their fees in lump sum at monthly rate, or based on hourly rate. Their charges should be within the budget of the company.1. Do you provide emergency 24*7 services or only hour servicesMajor IT service providers give emergency services to their clients. This is essential for some corporate, which work for 24 hours or during night time, as they may have urgent need of repairing or maintenance of their software or servers. A limited hour IT support does not do any good to major business units.1. Does your company have service agreement policy?Almost all of good IT service providers have service level agreements, also known as SLA, which provide term guarantee on network, service, power and temperature. This helps to effective have agreement in place to avoid any issues later on.1. What are the Safety and security tools for IT systems?For any business or corporate company operating on computer server and online system, it is imperative to have computer system safety and security in place. This is essential, so as to protect the system from virus or hackers that can steal the company’s precious data. The IT manager should ask the IT service company about various anti virus software and anti hacking tools they use, which can help protect the company in the virtual world. They should be able to provide guarantee for their full IT support.