Do you ever have days where you come across a concept so simple, yet so powerful, that you wished you’d thought of it yourself? Of course—we all do.
Today is one of those days. By reading this article, you will have started a journey of “a-ha” moments that will leave you wondering why someone didn’t tell you this a long time ago. Well, chances are, they have. This article is not about IT. It is about how ITSM can empower your business to achieve better profits. It is important that you find those ITSM “a-ha” moments. It will show you how to make sure you recognize the characteristics of good ITSM and how to make sure you get them from your IT service.Initially, ITSM began emerging as a set of documented IT organizational functions and processes geared toward using a common language and activities to manage IT service and measure performance outputs in quality terms. Some experts estimate that there are over 3 billion computers in the world. Take a walk around your place of business and count the number of people using PCs, telephones, PDAs, and fax machines. To have a conversation with another person, you can email, chat, tweet, instant message, RSS, phone, or see them in person (most often occurring in somewhat that order). A meeting can be conducted in a boardroom with colleagues but is more likely today to be done virtually with video, audio, and shared workspaces instantly with people from across the planet. As a business leader, you know the value technology has brought to your organization and the tremendous competitive advantage, workforce productivity, and overall cost savings you can gain from its use. You also know that when things go wrong, the cost can be staggering. Technology is so embedded in our culture that we forget that things can and will go wrong at times. Fortunately, seemingly by some mystical force, though, technology for the most part works around the clock to serve our needs.Just about everything we do depends on technology, is run using technology, or is developed using it. There is no mystical force at play, however. In order for technology to unlock business potential, it must be managed with vision, direction, and expertise. The pace of competitive business today requires IT management to be somewhat clairvoyant at times. The ability of IT to predict and respond to business need keeps a business competitive and customers loyal. There is one and only one set of methods in the world that has proven to be resilient and robust enough to enable it to do this: IT Service Management, better known in the IT industry as ITSM.
With RFID, Think Process and Not Just Technology
As always, the very real danger is that managers themselves will become seduced by the new technologies and then appreciate them only superficially and misunderstand their true purpose and potential.
How are Firewall Systems Incorporated in Remote Monitoring?
Firewall implementations are available today from a wide array of vendors. With the ever-increasing awareness of network security and the costs of lost information, many new firewall implementations continue to emerge.
What is ITSP Sourcing?
An entire library could be written on this topic. In the ITSM world, sourcing is considered part of the service design model and something every business customer plans well before the service requirements are finalized.
