THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams.
Obstacles and gaps between the current status quo and the desired situations may or may not be directly apparent. In either case, it is vital to have a clear understanding of strategies for diagnosis and prevention of important organization problems. If all leaders and members alike are clear about the organizational development and change, strengths, weakness, strategies can be designed and implemented to support positive change. Survey feedback provides a participative approach and enables all members to become actively engaged in managing the work environment.
Once the data has been collected and observations have been clarified, it becomes the leader’s responsibility to familiarize the team with the findings. Next the leader involves the team in outlining appropriate solutions and strategies that members can “buy into” and support over the long-haul. When leaders can facilitate collaborative teaming and become an organizational development and change agent, people in the team will contribute creative ideas to enhance their work environment.
It is important for leaders to not underestimate the time and facilitation skills needed to pass on the information and foster an action-oriented environment. The initial meetings and communication sessions are just the start of a development process, not a single event. If the survey feedback is to be effective, it must be implemented into a comprehensive strategy that includes goals, responsibilities, time frames, revisions, and reviews.
Prior to the action meetings, leaders need to gain a full understanding of the survey data and begin to structure a plan for the first meeting. Once the meeting begins, the leader should guide the group's evaluation of the results and development of solutions. Following the initial meeting, a summary should be documented and action plans circulated. Follow-up meetings are necessary to coordinate and evaluate changes and progress. Action plans are the means of fully utilizing the survey feedback, without it we simply have a snap shot of where the organization is, with no plan for positive change.
If the team feedback meeting is poorly handled, there will be low front-end commitment on the part of the team. Of course group dynamics will be unique in every situation, and the leader will need to consider this as the survey data is disseminated. Tailoring sessions to meet the group characteristics will provide for a more effective discussion. In any case, consider a few of these ideas:
Courage And The Agony Of Coaching Employees
Coaching employees on sensitive and personal topics like performance or contribution to the organization can be as difficult and agonizing as telling a young son or daughter about sex for the first time. You end up playing the same mental games in your head over and over again: “What should they be told? How much do they already know? (Or how much do they want me to think they know?) How much detail should I go into?” If you are unable to answer any of these penetrating questions, you tend to put the task off for another six months. Eventually, you discover the harsh reality that there is very little they are unaware of, but a lot they don’t know.
Executive Coaching and Effective Learning
We’ve all been through training events—workshops, seminars, and courses that didn’t affect our behavior as much as we would have preferred. And while each provides valuable information and tools for increased productivity, most of us also understand what happens after the workshop is over. We return to our work, our offices, our lives—and the principles we learned are swept aside by a tidal wave of meetings, projects, and commitments. If we’re motivated, we find a moment to reflect on and consolidate a couple of relevant points, but industry studies show that most new learning is lost within a few days of the event—as much as 90% in some cases. So what’s the solution?
A Book Review: Great Resource for Group Facilitation
Anyone who is a leader or member of a group and wants to get things accomplished knows that there are many issues and challenges that groups commonly face as they seek to find creative solutions, launch new initiatives, and create high performing teams.
