How Global Companies Are Adopting AI in Service Automation During Pandemic

Indian markets have their own way of adapting to the change. It is high time they should accept the fact that change is the only constant. The pandemic of COVID19 has left people astonished and has made them rethink their own strategies. There are certain buzzwords we have constantly heard in this pandemic more than any other thing “Artificial Intelligence” and “Automation”.

Are You Wondering “How Is Artificial Intelligence Related to COVID19”?

This question might bring a lot of questions and confusion in your head. You need to understand the basic concept of artificial intelligence, it is the branch of computer science that deals with the development of intelligent machines, thinking and working like humans. These include speech recognition, problem-solving, and planning. We can use various types of artificial intelligence in our day to day life like reactive machines, limited memory, the theory of mind, and self-awareness.

Artificial intelligence is a wide-ranging tool that allows individuals to reconsider the mixing of data, examining the information and their usage. AI is applied in various sectors, which is altering our lives drastically.

Artificial Intelligence is an innovative technology that is helpful in fighting the COVID19 pandemic. This helps in proper screening and tracking of the current patients. It is also helpful in the early detection and diagnosis of the infection.

The next question which can trigger you is “how the global pandemic has pushed various companies towards Artificial Intelligence.

We live in a user-centric world, where the needs of the customer are kept before any other requirement. This helps in providing a great user experience. Customer experience, Automation, and Artificial Intelligence are the most vital things these days because an excellent customer experience decides the success and the failure of the companies. Each and every industry favors a good customer experience.

We can see the effect of COVID19 on the economies of the countries. Every business is working towards cost-cutting to fulfill their basic needs. Many people will seek the investment made in technology so that they know how much business they can bring.

Entrepreneurs have been investing immensely in Artificial Intelligence and Machine learning. Before the pandemic also this field was very promising and after the arrival of COVID19, many businesses have started investing in automation across the board.

The pandemic has led to chaos as few employees will overdo the work just to meet the demands of the thriving business and few of them will just leave. Automation is one of the best ways to offload some of the pressure and take some repetitive tasks away from the employees. As we see the ways of interaction with colleagues and the clients have changed drastically, the demand for AI has increased. In this era of digitalization, we are able to store more data than ever, which has also helped us in utilizing the AI tools even better. Automated tools will be very helpful in various aspects, they would help in things like monitoring service levels and securing our interactions and they can even become a feature in every product that incorporates software.

According to the CEO of a renowned company, “the adoption of AI and Automation technology in various workplaces is expected to rise at a great level, which would transform the workplaces in multiple ways”.

It is being observed that a large chunk of people are shifting large chunks of their businesses towards the automation process and eliminating repetitive tasks and even after that they are able to provide an excellent user experience. It is believed that the business process of automation will be at the sole of the company’s strategy for the coming years regardless of which industry they deal with.

There is an AI solution in the market for every problem which we face, it makes things easier for the manufacturers to add AI as a software update.

As the technologies are becoming more robust, the business case for AI is also becoming more robust.

If you are not sure whether you are in AI adoption or not, every business leader needs to ask a few questions and try to create an agenda to accelerate the company process:

• What is the role of AI in my business at present?
• What should be our AI priorities?
• What changes are required and how do I adapt the operating model?

Such questions would answer you, how important is AI for your business.

Final Takeaways

The companies had the privilege to communicate effectively with their clients whether they were at home or in the office. The maximum traffic was successfully managed due to AI techniques. The customers are expanding their usage of AI technology from different countries across the globe. Global companies are readily adopting AI in service automation especially during the pandemic.