How to Find the Best Softswitch Provider for Your Business

Softswitch is an essential aspect of any VoIP business. This server-side software enables you to connect two phone lines using the internet. Its use has increased over time, and today we use Softswitch for brand connectivity. The concept of its usage has evolved. The Softswitch providers have included a range of facilities and user-friendly specifications to make it more beneficial for businesses. The advanced VoIP Softswitch has been improved and customized to provide a seamless service.

You will find many Softswitch providers in the market, and settling for any one of them can be a difficult decision. The first thing that needs to be checked is the permit. The provider must have the permit for the service. Then comes the other factors that we are going to discuss.

1. Integrated Billing

This is the first feature that you need to check with the provider. Everything in business is about money, and non-billing of call minutes is going to bring in losses. So, go for the solution that has a billing system integrated into it. All you would need to do is fix the call rates for every client. The system will generate the total cost at the time of billing and save you from all the hassles of billing separately for separate clients and then sum them up. You will get better control over the client’s payment and your productivity.

2. Routing

Routing is an essential feature of VoIP Softswitch for developing a profitable business. It allows you to switch between phone lines based on profitability. Every Softswitch provider should provide you with default routing where you assign priorities to different gateways, and the calls are routed accordingly. Today, the Softswitch providers also offer the option to determine the cost-effective outbound line. Again, the Softswitch can be configured to use the line with the maximum percentage. With this routing feature, you can stay profitable in your VoIP business.

3. Compatibility

A Softswitch supports particular codecs and protocols. It is essential to have a Softswitch that supports the codecs used by your clients. Also, this is an option for transcoding that allows you to convert these components in the format of your choice.

4. Reporting

Analyzing the performance of the business is vital for its growth. The Softswitch provider should provide you with analytics reports about different essential elements such as unauthorized call reports, call volume reports, and reports on the generated revenue. These reports collectively will give you insight into the business growth. You can use the sales report to plan the business development for a productive future.

5. Easy Management Panel

Softswitch comes with a management panel for the end-users to have a seamless experience. This panel can have different options such as the option to recharge for the end-users to enhance their experience. A greater level of customer satisfaction ensures customer loyalty and profit. Softswitch also comes with administration module for the users that allows them to get a control over payments and other aspects. Check with the provider if they provide the management panel.

6. No Additional Equipment

Check with the provider if the Softswitch requires extra hardware and other equipment/tools to operate. You will end up paying extras for them later on. The Softswitch should come with all the connections and modules that are required for running it.

7. Support

Support can be required at any time and should be available. Enquire about the support that the provider is ready to provide. Also, ask the provider about the cost of this support. You can aggregate the total cost to find out if it fits in your financial plan.

The VoIP Softswitch has been evolving as per the needs. Any organization needs first to assess their current needs and then the conditions for the future. The Softswitch should satisfy all your requirements and provide the desired scalability. You can contact us for all your requirements related to VoIP. Vindaloo Softtech has all the communication solutions for today’s needs. Connect with us today to get the best-customized VoIP software to make client communication seamless and efficient.