Navigating Car Troubles Abroad: A Guide to Breakdown Assistance

The Lifesaver of Breakdown Insurance

While planning a trip to France, I stumbled upon an advertisement for breakdown insurance. Little did I know, this would become one of the wisest decisions of my life. I want to clarify that this is not an endorsement for any specific company, as I have no affiliations or incentives to promote them.

After comparing options, I found that traditional providers like the AA and RAC were quite expensive. However, I discovered Morethan, a company I recognized from previous insurance searches. They offered a comprehensive European assistance package for around £50, which I promptly purchased.

My vehicle, a Land Rover Freelander, had been reliable over the years, so I viewed the insurance as just a precautionary measure. But during our stay in a Chamonix ski apartment, the battery froze. A call to the UK helpline and an hour later, a mechanic arrived to jump-start the car.

Two weeks passed without incident until the car engine died on a shopping trip. Again, I reached out to Morethan's rescue team. They coordinated with me to pinpoint my location, and within an hour, help was on the scene. Unfortunately, the car couldn't be fixed on the spot and was towed to a local garage, with my dog and me in tow.

The following day, Morethan informed me that my car required specialist attention in Bordeaux. They arranged a hire car and a taxi to facilitate my transportation, all at no additional cost.

The Waiting Game and Lessons Learned

Fast forward two weeks, and my car was still awaiting repair. The French garage had deprioritized my vehicle, offering vague promises of "tomorrow" or "next week." Morethan stepped in once more, stating they would wait four more days before arranging for the car's repatriation to the UK.

Despite the frustration with the local Land Rover dealer's service, I commend Morethan for their exceptional assistance. The dealer's misdiagnosis and delays were disappointing, but the insurance coverage proved invaluable.

From this experience, I've gleaned several key takeaways:

1. Secure robust breakdown insurance before traveling.
2. Keep your mobile phone charged and with sufficient credit for international calls.
3. Understand how to top up your phone credit, especially when dealing with foreign operators.
4. Have a backup plan in case your stay is unexpectedly extended.
5. When dealing with repairs abroad, seek out reputable service providers.

The Unspoken Reality of Breakdowns Abroad

While my story had a relatively happy ending, many travelers find themselves in similar predicaments without the safety net of breakdown insurance. According to a survey by the AA, as many as 4 million British drivers travel to Europe each year without breakdown cover, risking costs that can exceed £1,000 if they need to repatriate their vehicle (AA, 2019).

Moreover, language barriers can exacerbate the situation. A study by the British Council found that 62% of the UK population cannot speak any other language apart from English fluently, which can make navigating foreign breakdown services even more challenging (British Council, 2013).

In conclusion, while we often hope for the best when traveling, it's crucial to prepare for the worst. Breakdown insurance is not just a box to tick off; it's a strategic investment in your travel experience. May your next holiday be both adventurous and worry-free.

Tom

AA Morethan Europ Assistance