Read a complete guide on why working in bpo & call center is so popular.
If you have a way with people, great communication skills, and an instinct for problem-solving, then working at a BPO just might be the job for you. A major chunk of the Indian population works at BPOs across the country. Be it major metropolitan cities or smaller cities, there are ample of BPO jobs in this country. Believe it or not, there are BPO jobs in Goa as well.
But the question remains, what makes these jobs so popular? Why are BPOs so wide in reach as well as demand. Well, here is a list of reasons why working in BPOs is so popular:
Minimum QualificationsOne of the most common reasons why people choose to work in BPOs is that it requires minimum qualifications. Most BPOs ask for a candidate to be at least 12th pass or in some cases, even a high school diploma will do. Automatically, this criteria makes half of the youth eligible to work at BPOs.
FlexibleBPO jobs are highly flexible in nature. This means that no matter what background you may have, or what grades you have earned in your academic history, you can work at a BPO. All you need is great communication skills, as well as dedication to work hard. Your efficiency at work is what will take you to places in this job.
Learning OpportunitiesBPOs provide many opportunities to learn and grow for individuals who have been exposed to a work culture for the first time. In addition to improved communication and interpersonal skills, BPO workers get to learn about dealing with customers. And depending on the industry the BPO operates in, for example, insurance, finance, telecom, etc, employees can gain a lot of industry knowledge as well.
Another important reason why working at a BPO is so popular is because it provides a decent pay even to freshers. Be it BPO jobs in Goa, or BPO jobs in Bangalore, a fresher can easily earn somewhere between 13-15k at a domestic BPO. In addition, BPOs also pay good incentives and allowances. For international processes, the pay is much higher. However, to be a part of any international campaign it is a necessity to work the night shifts.
High Growth RateIn addition to the high initial pay scale offered to employees, BPOs also offer a high growth rate. This means regardless of which clientele you are dealing with, international or domestic, there are several internal promotions conducted throughout the organization. In such cases, employees receive promotions for a higher job profile with a raise in salary as well as responsibilities.
Other BenefitsApart from good pay, BPO employees enjoy other benefits as well. For example, since BPOs function in shifts, they provide free commute to their employees. Also, free meals are part of the package offered to them. In some companies, women employees are provided with escort services as well. Moreover, in other job roles, it may take years to go offshore for business purposes. But in the case of some BPOs, they send their employees offshore to finish their training process.
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