How to Find the Best Virtual PBX Service

A reliable and versatile telephone system is a compelling necessity for any business enterprise regardless of its size and scale of operations. A virtual PBX service is ideal for business houses as it features an auto attendant that can forward all incoming calls to the concerned lines. Having an auto attendant is much preferred and cheaper than hiring a full-time receptionist. A virtual PBX service also allows you to access your voicemail through your email.

When searching for a virtual PBX company, you can look for certain features your business will find most helpful.

• Call forwarding - this feature automatically directs the incoming call to the desired extension eliminating the need for an intermediary.


• Call holding


• Call transfer - It is possible to transfer calls to any phone.


• Call screening - You have the option to receive a call, transfer the call to voicemail, block the call or transfer the call to another number.


• Follow me - You can designate a series of phone numbers, such as the office phone, cell phone, and home phone, for the system to try sequentially till the wanted person is reached.


• Voicemail to email - Possible to receive voicemails in a WAV format via email.


• Call alerts - You can receive a text or email notification or fax message alert.


• Dial by name directory - callers can find the number they need by dialing the name of the person they are trying to reach.


• Web management - You can control every aspect of the virtual PBX service, right from setting up extensions to listening to messages.

These features of virtual PBX are more than adequate to give your business the image of a big corporation. Other features you may consider are conferencing, toll free numbers, faxing, full online call management, voicemail, flexible caller greetings, and auto-receptionist capabilities.

Finding the best virtual BX service is not difficult as most of the service providers offer a 30-days free trial period. During this free trial period, you can verify the quality of service, technical support, billing procedure etc. So instead of straightaway finalizing a service provider, it will be wise to avail the free trial period and fully satisfy yourself and then sign the contract.

Search for virtual PBX services that do not levy activation fees. Also, make sure the provider does not charge you in excess of prevailing market norms. More importantly, you should opt for a service provider who offers 24 x 7 support as your business can ill-afford to lose customer calls. When searching for a virtual PBX company, you can look for certain features your business will find most helpful.

Obtain quotations from a few well known and reliable service providers and spend time to make a comparative study of features, options and charges. It will be worthwhile to contact a few of the existing clients of the virtual PBX service provider and listen to what they have to say.

Think carefully about any unique features before buying, since quite a few of these features will prove to be expensive. Instruct the provider about what features you may need and do not indiscriminately buy features you may not need and waste money. Get the terms and conditions in writing along with a no-increase guarantee for 12 months.