You may have thought of using autoresponders as a way to simply contact customers once and awhile. However, you can actually use them to build a relationship with your customers and potential customers. Learn about the benefits of email autoresponders.
Build a Relationship
You may have thought of using autoresponders as a way to simply contact customers once and awhile. However, you can actually use them to build a relationship with your customers and potential customers. For example, you could choose to offer everyone on your contact list a special bonus or a free eBook. Something that is not advertised on your website and that only listserv members will know about. This will help you create and strengthen a relationship with your customers and increase your sales.
Lower Return of Products
There truly is nothing worse than making a sale only to have the product returned to you. Your goal is to make sales, primarily, and secondly, reduce the number of returns. The autoresponder can help you with this. Simply send out a follow up email to every individual that makes a purchase and inform them of an added bonus they will be given for purchasing from you. When this is unadvertised and the individual receives it after a purchase they truly feel welcome and appreciated. This means the number of returns will likely drop. This saves time, money, and a lot of hassle.
Receiving Feedback
There is nothing more important to your business than consumer feedback. If you listen to your customers then you can quickly correct any problems you have in your system or with your product and make your system better and more profitable. Use the autoresponder to help you receive testimonials from your customers. Send out an email a few days after they have received and likely used the product. When the customer has a fresh opinion of the product they are more likely to leave a testimonial for you. Consider offering them a small discount, a free eBook, or something of that nature to make them want to provide the feedback on the product.
Improvement Always consider using an autoresponder message at this stage of the game to include a survey that will ask the customer to provide feedback on the product, service, communication, and tips on how to make it better. You will receive important information on your way of doing business and on your product that will help you in the long run.
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