You shouldn't ever harrass your contacts (who will soon unsubscribe from your communications if you do), but connecting with them multiple times can help to move customers / clients from the "vaguely interested if I get time" state, to "yes, I really should investigate that", and finally to "okay, I will take action". Whereas just one communication may leave your contact in an "interested but too busy" state.
One of our eNudge subscribers, Jay Abraham Asia Pacific, routinely uses multiple connections - i.e. communicating more than once, often using different methods or technology, with your contacts regarding the same topic or event - to significantly increase the response rate.
You shouldn't ever harrass your contacts (who will soon unsubscribe from your communications if you do), but connecting with them multiple times can help to move customers / clients from the "vaguely interested if I get time" state, to "yes, I really should investigate that", and finally to "okay, I will take action". Whereas just one communication may leave your contact in an "interested but too busy" state.
Using a new motor vehicle launch event as an example, there will always be some people who receive the first invitation (perhaps by email) and will sign up immediately to attend. They are die-hard enthusiasts of your vehicle and time is not an issue, so their desire to be at the launch event is unquestioned. If you rest on sending out just one communication regarding your vehicle launch, perhaps you will receive a 10% acceptance rate. If that fills your venue (allowing for a last minute drop off rate or no-shows, perhaps as high as 50%) well done! More likely you will still have room for more participants.
Don't be afraid to go back to your contacts, perhaps using a different contact method such as SMS, to ask again those who didn't respond to the first communication.Don't be afraid to go back to your contacts, perhaps using a different contact method e.g. SMS, to ask again those who did not respond to the first communication. Using more granular targeting at this point (or even during the first communication) will also help improve your response rate. Using our new vehicle launch event example, including in your message the fact that you remember when the customer purchased their last vehicle from you, and then using an alternative message where:
I mentioned earlier a no-show rate of 50% of those who initially accepted the invitation. This no-show rate can be reduced dramatically by multiple connections with those who have signed up. For example - closer to the event, email the guests with a link to a video of the new vehicle or a PDF of some of the new features of the vehicle, or perhaps a list of things they will be able to see and do at the launch event, e.g. take a test drive. This will help to create additional anticipation of the event at the same time as reminding registered guests so they are less likely to forget the date or to make arrangements to attend.
Even closer to the event, perhaps a few days before, consider sending an SMS message to the guests with the parking details, confirm the time and date and what food will be provided. Make it easy for your guests! Doing this will further help to ensure the guest doesn't "cool down" in their desire to attend when something else comes up at the last minute, or they are tired on the evening and, not having heard anymore from you than the first invite, decides to give it a miss and relax at home instead.
Making multiple connections can:
In summary, to greatly improve the results of your communications:-
We are happy to help you use any eNudge feature mentioned above, or to help you brainstorm your communications plan. Just get in touch!
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